Shipping Policy

1. Company Information
   Jestjigset is operated by We.Pet Limited.

Registered Address: Unit 1, Link 23 Nursery Lane, Warninglid, Haywards Heath, RH17 5JS, United Kingdom

Email: cat@jestjigset.com

Telephone: +44 1444456641

Company Registration Number: 12224420

VAT Number: GB337656669

2. Shipping Coverage
   Jestjigset currently accepts and fulfils orders for customers located within selected European countries and regions.
   Orders are dispatched directly from our internal facility:

Dispatch Location: Unit 1, Link 23 Nursery Lane, Warninglid, Haywards Heath, RH17 5JS, United Kingdom
Delivery availability may vary depending on destination, local transport conditions, and carrier service coverage.

3. Processing Time
   Orders are normally processed within 1–2 business days following successful order confirmation.
   Processing includes order verification, preparation, packing, and transfer to the selected carrier.
   Orders are not typically processed on weekends or public holidays.
4. Delivery Time
   After dispatch, delivery is generally expected within 3–6 business days for most European destinations.
   Delivery periods are estimates only and may vary due to factors beyond the reasonable control of the carrier, including but not limited to:

Weather conditions;

Customs procedures where applicable (Please note: All orders destined for European regions are shipped on a Delivery Duty Paid [DDP] basis. Any applicable import VAT, customs duties, or administrative clearance fees are fully inclusive in the purchase price. Customers will not be subject to any unexpected charges or additional fees upon delivery);

Transport network disruptions;

Peak seasonal demand;

Local delivery constraints.

5. Carriers
   To support efficient delivery throughout Europe, orders are transported using established courier services, including:

DHL Priority

FedEx Priority

UPS Priority
The carrier selected for a shipment may vary according to destination, operational requirements, and service availability.

6. Shipment Tracking
   Once an order has been dispatched, customers will receive shipment tracking information by email.
   Additional tracking notifications will also be issued automatically when significant shipment events occur, including:

Shipment dispatch;

Arrival at a logistics facility;

Transfer between transport hubs;

Local delivery processing;

Final delivery completion.
Customers are responsible for providing an accurate and accessible email address when placing an order.

7. Delayed Shipments
   If your order has not arrived within 20business days from the date of dispatch, Jestjigset will officially declare the shipment delayed/lost, initiate a formal investigation, and provide a reshipment or full refund.

Following the outcome of the investigation, appropriate resolutions
will be provided to ensure customer satisfaction, including:

Reshipment of the order at no additional cost; or

A full refund of the purchase amount.
All matters will be handled efficiently in strict accordance with applicable consumer protection regulations and carrier findings.

8. Delivery Address Requirements
   Customers must provide complete and accurate delivery information at checkout.
   Jestjigset cannot be held responsible for delays, non-delivery, or additional delivery expenses arising from:

Incorrect address details;

Incomplete recipient information;

Failure to receive or collect a shipment when required by the carrier.
Where a parcel is returned due to inaccurate delivery information, additional delivery charges may apply before reshipment is arranged.

9. Risk and Delivery Completion
   Delivery shall be considered completed when the shipment is delivered to the address provided by the customer and recorded as delivered by the carrier.
   Risk in the goods transfers to the customer upon physical receipt of the goods by the customer or a person identified by the customer to take possession of the goods, in accordance with applicable consumer legislation.