FAQ Page

1. What products does Jestjigset offer?
   Jestjigset specialises in cat wand toy sets and interactive cat play accessories intended for household pet entertainment. Product descriptions, images, specifications, and package contents are displayed on the relevant product pages.
2. Which countries do you ship to?
   We currently serve customers across Europe. Availability may vary depending on destination and local delivery conditions.

If shipping is unavailable for your location during checkout, you will be informed before completing your purchase.

3. What payment methods do you accept?
   We accept the following secure payment methods:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Other supported electronic wallet services displayed during checkout

All payments are processed securely in the currency displayed at checkout before order confirmation.

4. When will my order be processed?
   Orders are typically processed within 1–2 business days after payment has been successfully received and verified.
5. How long does delivery take?
   We partner with established international carriers, including DHL, FedEx, and UPS Priority services, to ensure reliable transit.

Estimated timeframe:

Order Processing: 1–2 business days

Delivery Transit Time: 3–6 business days

Please note: Delivery times are estimates and may occasionally vary due to factors outside our reasonable control, such as customs inspections, severe weather conditions, regional transport disruptions, or peak seasonal demand.

6. How can I track my order?
   Once your order has been dispatched, an automated tracking email containing your tracking number and link will be sent to the email address provided during checkout.

Additional automated updates will be shared when:

The shipment is collected by the carrier

The parcel reaches key international transit hubs

The parcel enters local delivery networks

The parcel is out for delivery

The parcel has been successfully delivered

Customers are highly encouraged to monitor their tracking updates throughout the delivery journey.

7. What happens if my order is delayed?
   If your order exceeds the estimated delivery timeframe, please contact our support team first. We will immediately escalate the matter with the carrier to investigate.

Following the investigation, we will promptly resolve it by providing either a tracked replacement or a full refund. For your financial security, if a shipment is officially confirmed lost, or remains undelivered past 20 business days from dispatch, a full refund or replacement is guaranteed.

8. Can I cancel my order?
   Orders may be cancelled free of charge at any time before dispatch.

If your order has already been shipped, cancellations can no longer be processed mid-transit. However, customers may easily exercise their statutory Right of Withdrawal upon delivery, in accordance with applicable European consumer protection legislation.

To request a cancellation prior to shipping, please contact us immediately:

Email: cat@jestjigset.com

9. What is your Right of Withdrawal policy?
   For customers located within the European Economic Area (EEA), eligible consumers have the statutory legal right to withdraw from their purchase within 14 days of receiving their goods, without providing a justification.

To exercise this right, you must notify us via email within the 14-day window.

Returned items must be sent back in their original condition and packaging where reasonably possible.

Approved refunds will be processed seamlessly in accordance with consumer rights legislation once the returned goods are received and inspected at our facility.

10. What should I do if my item arrives damaged or defective?
    If a product arrives damaged in transit, defective, or materially different from the item ordered, please contact our support team as soon as reasonably possible with your order number, a brief description, and clear photographs of the item and packaging.

Where a defect or error is verified, we will issue a replacement or a full refund. To process this, customers may be required to return the affected items using a prepaid shipping label provided by our team. Please do not dispose of or return any items before receiving explicit instructions from our support team.

11. How long does it take to receive a refund?
    Approved refunds are issued instantly back to the original payment method used during checkout. Please note that banks and credit card issuers may require additional processing windows (typically 3–5 business days) to reflect the balance in your account.

Corporate Information
Jestjigset is owned and operated by We.Pet Limited
, a company registered in England and Wales under company number Registration Number: 12224420 VAT Number: GB337656669. Registered office address:Unit 1, Link 23 Nursery Lane, Warninglid, Haywards Heath, RH17 5JS