Return Policy

1. Company Information
   Jestjigset is operated by We.Pet Limited.

Registered Address:
Unit 1, Link 23 Nursery Lane, Warninglid, Haywards Heath, RH17 5JS, United Kingdom

Email: cat@jestjigset.com

Telephone: +44 1444456641

Registration Number: 12224420

VAT Number: GB337656669

2. Order Processing and Delivery
   Orders are processed within 1–2 business days after payment confirmation.

We work with established international carriers including DHL, FedEx and UPS Priority services for deliveries throughout Europe.

Estimated delivery time is 3–6 business days after dispatch.

Customers will automatically receive shipment tracking notifications by email at important stages of delivery, including:

Order dispatch

Carrier acceptance

Transit updates

Local delivery processing

Successful delivery

Delivery times are estimates and may occasionally be affected by factors outside the control of the carrier.

If an order exceeds the standard delivery timeframe, we will investigate the shipment with the carrier. We aim to resolve all transit investigations within 5 business days. Following confirmation of a prolonged delay or loss by the carrier, we will promptly issue a replacement shipment or a full refund.

3. Right of Withdrawal (European Customers)
   For customers located within the European Economic Area (EEA), the European Union and other applicable European jurisdictions, you have the legal right to withdraw from your purchase within 14 days without providing a reason.

The withdrawal period expires 14 days after the day on which you, or a person designated by you, receives the goods.

To exercise your right of withdrawal, please contact us via:

Email: cat@jestjigset.com

Your request should include:

Order number

Customer name

Contact email

A clear statement indicating your wish to withdraw from the purchase

Once your withdrawal request has been accepted, the returned goods must be sent back without undue delay.

4. Return Address
   European returns should be sent to:
   Unit 1, Link 23 Nursery Lane, Warninglid, Haywards Heath, RH17 5JS, United Kingdom

Customers are encouraged to obtain proof of postage when returning goods.

5. Condition of Returned Goods
   Returned items should be sent back in a condition suitable for inspection.

A reduction in the refund amount may apply only where handling of the goods exceeds what is necessary to establish their nature, characteristics or functioning, as permitted under applicable consumer legislation.

This provision does not affect any statutory rights relating to faulty, damaged or incorrectly supplied goods.

6. Damaged, Defective or Incorrect Items
   If the item received is damaged, defective, or does not correspond with the order, please contact us by email within a reasonable period after delivery.

Please provide:

Order number

Description of the issue

Clear photographs showing the condition of the item

Following a prompt review of the provided evidence, if the item is confirmed to be damaged, defective, or incorrect, we will provide a replacement item or a full refund.

For items confirmed as damaged or defective on arrival, customers will not be required to return the affected item unless specifically requested.

7. Refund Processing
   Where a refund is approved, reimbursement will be issued using the same payment method originally used for the purchase unless otherwise agreed.

Supported payment methods at checkout include:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Other supported electronic wallet services available at checkout

Approved refunds are processed within 3–5 business days business days after confirmation. The time required for funds to appear may vary depending on your payment provider or card issuer.

8. Non-Returnable Situations
   Refund requests may be declined where:

The return falls outside the applicable statutory withdrawal period and no legal basis for a refund exists;

The item has been materially altered after delivery;

Evidence requested to assess a reported issue is not provided within a reasonable timeframe;

The claim is inconsistent with official order records or carrier delivery information.

Nothing in this section limits any mandatory consumer rights provided by applicable law.

9. Statutory Rights
   This Refund Policy operates alongside and does not restrict any rights granted to consumers under applicable United Kingdom, European Union or other mandatory consumer protection legislation.

If any provision of this policy is found to conflict with mandatory legal requirements, the relevant statutory provisions shall prevail.